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Title – Assaults on rail staff increase
Source – www.bbc.co.uk
Date – 23rd August 2007
With ever increasing numbers of assaults against staff in many working environments including rail workers, the approach that these staff take, along with the co-operation and proactive campaigns by the police and other authorities, can significantly reduce the effect violence has on the every day lives of customers. As they continue to work towards stemming the tide of vandalism, harassment and assault and reversing the number of recorded assaults against the public and their colleagues they also need the support of their employers.
To achieve this, rail workers and their employers need to seek training in subjects that will allow them not only to control their areas of responsibility with more confidence, but also to develop approaches that allow them to achieve this without placing themselves in any danger.
Finding the balance between dealing head on with the bullies and vandals that plague their industry, transport workers need to examine their approach to these problems and employers need to consider the situations in which their employees are being asked to work. They all have to make every effort to protect their legitimate passengers, but not at any expense and reducing assaults against staff also has to be a top priority.
The balance of protecting staff and customers can only be achieved by effective operational systems being in place and solid training for staff.
Beyond The Blue are specialists in Conflict Management and Resolution training that is a proven method of helping staff deal with violence and aggression in the workplace, in a safe and proactive way. Our approach based on a Training Needs Analysis of the workplace of our clients, allows us to tailor courses to meet the specific needs of your employees and the relevance of the course makes the learning outcome more effective.
Please visit our website at www.btbl.co.uk
