Beyond The Blue Training & Consultancy

‘There is only one thing worse than training someone and having them leave; that is not training someone and having them stay’

Our focus is on how we can change attitudes and views to ensure that clients gain an effective advantage. We provide them with skills, knowledge, confidence and perspective to help them manage in a more positive and professional manner.

Tuesday 19 December 2006

On the town with London’s booze bus


Title – On the town with London’s booze bus
Source – The London Paper
Date – 19th December 2006

The emergency services in cities round the country face increased pressures driven mainly by alcohol related incidents, over 38,000 annually in London alone. Ambulance staff and paramedics know that a large part of their duties on a Friday and Saturday night will involve dealing with alcohol related incidents, many may resent it and many feel like their time and skills are being wasted by these cases, which are essentially self inflicted.

Within the licensed retail sector and security industry, professional door supervisors are realising that they have a role to play in ensuring that this increasing problem is controlled, managed and redressed. Although the pressures on bars and clubs to reach sales targets are continually increasing, many are realising the advantage of responsible alcohol retailing rather then discounting and encouraging binge drinking. Some in the industry are realising that while selling 4 discounted drinks to binge drinkers is one way to ensure maximum turnover, selling one at full price to a customer (with the lower overheads this can offer in staff cost alone) is just as profitable.

Door supervisors, managers and licensed retail staff rely on their ability to call the police, fire brigade or ambulance service whenever they are needed and assume that they will turn up in support. But if we are to start working as a team with the emergency services, then we can not just demand their assistance, we also have to offer ours.

The professionalism spread via the Security Industry Authority and those working to promote better levels of training in the industry, has made managers and staff stop and start to realise; that controlling those within our venues has the potential to reduce the number of drink related incidents that spill onto the streets and tie up the time of those emergency service staff we rely on to support us.

On the other side of the equation, as much as door supervisors and managers are employed to protect staff and other members of their team, by considering members of the emergency services are part of the bigger support team and essentially being on our side, we have a duty to protect them too. Assaults against ambulance and NHS staff are at unacceptable levels and responsible licensed retailing sector has a role to play in reducing these attacks.

We believe that training is the basis of making the security industry more professional. By presenting In-House Security Induction Courses (IHSI) we can train your staff specifically for your venue and where required provide the National Certificate for Door Supervisors (NCDS) to help individuals attain their SIA Door Supervisors Licence. We help our clients through Consultancy Projects to put systems into place to ensure that all staff are aware and capable of playing their part in providing safe and responsibly managed venues.

We also provide courses for NHS staff, ambulance staff and paramedics in Conflict Management and Resolution (CMR) to enable them to control volatile situations and reduce violence toward them and their colleagues.


Please visit our website at www.btbl.co.uk

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