Title – Man killed for bump on Dance Floor
Source – The London News
Date – 24th July 2007
The potential consequences of actions that take place in every club, every night across the country are sometimes taken for granted. An action as simple as a bump on the dance floor can escalate very quickly into an uncontrolled situation that can result in serious injury or in this sad case, the death of a customer.
There is not always the time for staff to react to these situations and resolve them and there is no indication, on this occasion, of action that was taken by the staff, but there is no doubt that training is the first step to providing a safer environment.
The important issues to consider are not just the statutory requirements such as the Door Supervisors License, but additional training, mentoring and positive and constructive management that encourages good communication and professionalism. Training to consider, beyond the statutory requirements, could include In-House Security Induction (IHSI), First Aid, Fire Safety (FS) and Physical Intervention Training (PI), amongst others.
But beyond the need for training, is a cohesive approach to running a venue. Training needs to be carried out across the different staff groups working and not restricted to specifically tasked individuals. The days of bar staff filling the customers with alcohol and doormen throwing them out has gone and staff from the cloakroom to the management need to be singing from the same sheet. This ensures that there is communication between bar staff, ticket issuing staff, cloakroom staff, toilet attendants, door supervisors, first aiders, cleaners, glass collectors and the management. Providing training such as Conflict Management & Resolution (CMR) to a wider group of staff provides more staff with the skills to recognise, deescalate and resolve conflict before it gets out of hand and results in aggression and violence.
Source – The London News
Date – 24th July 2007
The potential consequences of actions that take place in every club, every night across the country are sometimes taken for granted. An action as simple as a bump on the dance floor can escalate very quickly into an uncontrolled situation that can result in serious injury or in this sad case, the death of a customer.
There is not always the time for staff to react to these situations and resolve them and there is no indication, on this occasion, of action that was taken by the staff, but there is no doubt that training is the first step to providing a safer environment.
The important issues to consider are not just the statutory requirements such as the Door Supervisors License, but additional training, mentoring and positive and constructive management that encourages good communication and professionalism. Training to consider, beyond the statutory requirements, could include In-House Security Induction (IHSI), First Aid, Fire Safety (FS) and Physical Intervention Training (PI), amongst others.
But beyond the need for training, is a cohesive approach to running a venue. Training needs to be carried out across the different staff groups working and not restricted to specifically tasked individuals. The days of bar staff filling the customers with alcohol and doormen throwing them out has gone and staff from the cloakroom to the management need to be singing from the same sheet. This ensures that there is communication between bar staff, ticket issuing staff, cloakroom staff, toilet attendants, door supervisors, first aiders, cleaners, glass collectors and the management. Providing training such as Conflict Management & Resolution (CMR) to a wider group of staff provides more staff with the skills to recognise, deescalate and resolve conflict before it gets out of hand and results in aggression and violence.
We provide training in many areas to help those working in the licensed retail sector and beyond, to provide a professional approach to the venues in which they work. Tragedies like the death of Lee Cook must be a reminder to all those people working in the industry that customers expect those working to be professional, well trained and attentive, in order to maintain a safe environment for them to socialise in.
Please visit our website at www.btbl.co.uk
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